See what they see.
Look at the application or setting together, so neither person has to describe every step.
VYRAY NOW / REMOTE SUPPORT
A helping hand.
On the same screen.
See the issue together.
Help with the next step.
Connect to someone’s computer with their permission. See the issue together and help them work through it.
A SHARED VIEW
Less describing.
More understanding.
A remote desktop gives you a shared view of the problem. Use the access needed for the task and keep the person you are helping involved.
Explore access controlsAgree on access.
Review the request and permissions together. Only enable the parts of the session needed for the task.
Bring what is needed.
Use file transfer or the shared clipboard where supported and permitted for the session.
Check supported workflowsA CONSIDERED SESSION
Agree. Connect.
Help. Disconnect.
Start by confirming who is on the other side. The computer owner decides what access to grant.
Read about access permissionsPrepare together.
Both people install Vyray Now on their computers. Confirm the expected helper and the computer to connect to.
Review the request.
Follow the access prompts and agree on the permissions for the task. Avoid granting access to an unexpected person.
Help, then close the connection.
Work through the issue, explain the changes and end the connection when the task is complete.
CLEAR EXPECTATIONS
You bring the help.
Vyray Now connects you.
Vyray Now is the remote-access tool. Your own team or chosen helper provides the assistance to the computer user.
Does the other person need Vyray Now?
Yes. The same application is installed on the computer receiving help and the helper’s computer. Choose the packages
Can I use every device or feature?
Availability depends on the two systems, the application version and the permissions in the session. Check compatibility
Who helps if Vyray Now itself has a problem?
Contact the Vyray team for help with Vyray Now. Contact the team
BEFORE YOU CONNECT
A little preparation.
A clearer start.
The computer you access needs to stay powered on, online and available to you. Check your particular systems, apps and devices before planning your setup.
Check compatibility- Arrange permission to access the computer and make changes.
- Preparing a machine to receive connections may require administrator permission.
- Check the permissions, operating systems and features required for the support task.
YOUR NEXT CONNECTION
Be ready to help.
Install Vyray Now on both sides and start with a connection you both expect.